The above steps are a bit inconvenient as when it comes to investigating routing, it's not really straightforward when we don't have access to your machine. (You may add this as a screenshot in step 1). Put your IP address (found via the ipconfig in your command prompt), put your external IP address (you can use a website that has whoami services like: ) and then if you are able to give a screenshot of the DNS settings of your router, please do so as well. Under the description, put as much details as you can. Under Subject, put "Investigation Whether My Router is Hijacked"ĥ. Select your affected product "F-Secure SAFE" and your Operating System.Ĥ. Select any sample type since it's just a dummy file anyway.ģ. Go to attach a screenshot of the DNS checker results to "Attach file" and then select "I want to give more details about this sample and to be notified of the analysis results"Ģ. Please following the following instructions for submission:ġ. Since we don't want you to input information that could potentially identify you personally, so it would be best to submit a ticket so that our analysts can look into it. Without knowing your IP address and the IP address space of your internet provider, we can't be sure whether this is a normal behavior when you are using ComHem routers, or if there is something suspicious going on. This way, you can make the best decisions about protecting your router, computer and mobile devices.This would look like we need to investigate further. Stay informed about routers, malware, hacking and other cybersecurity issues to help protect your devices from future risks and keep you alert and informed. Once you’ve checked your router for malware, and you find most of the signs mentioned above are present, you need to disinfect your computer to restore it to normal functioning. Alert your family, friends and colleagues not to accept fake email invitations, downloads or social media requests and messages.This setting can be used to change your DNS server as it usually trusts all requests from your local network. Install firmware updates to protect your router from any patched flaws.Set your router to Stealth Mode making it harder for attackers to find it online.Enable WPA2 encryption instead of the original WAP or the outdated WEP.A secure password manager comes in handy if you’re not able to manage different passwords for all your accounts. If you use one password for multiple accounts, change them too. Look closely at any links in your emails before clicking on them. You can also use two-factor authentication for added security. If there are accounts that have been hacked as a result of the router attack, request a password reset immediately and create a stronger one. If you discover your router has malware, here are some simple steps to take to minimize the damage. What To Do If Your Router Is Infected With Malware Although it’s not the most thorough tool to use, it’s a good place to start when checking if your router is infected. It’s a simple online tool that quickly checks the health of your router for potential malware threats and vulnerabilities. If you’re still not sure whether your router has malware or has been hacked, you can the F-Secure Router checker. These phishing sites collect your personal information, login credentials, sometimes even your banking credentials and credit card information. Your browser redirects from popular web pages like online banking sites and social media to fake versions of the sites.You get warnings or notifications that indicate possible problems with your computer.These ads can also be modified to trick you. Inappropriate ads like porn ads and others appear on your screen while you’re browsing the usual pages you visit.Here’s what to look out for if your router’s DNS has been hijacked: From the phishing site, the attacker can access your banking session and take out money without your knowledge. If you’re alert enough, you may even notice that such malicious sites don’t have HTTPS encryption. For example, if you’re connecting to your online banking account through a device connected to your router, you’ll be redirected to a fake version of the banking site.
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